In order to optimize the after-sales service and repair times, but above all in order to respond better to your requests, we have chosen to provide these services directly. A shortened circuit, one less intermediary, is time saved!

Depending on the brand of the product you have purchased, here are the different ways to contact the after-sales service

We advise you to call each brand first so that each contact person can tell you the steps of their procedures.

Brand Website Contact Address
Warranty period
of the product
Hit Air Airbag Vest for horseback riding Hit-Air France
+33 1 42 47 08 95
50 Rue de Paradis, 75010 Paris 2 years
Hit-Air Warranty Terms
Allshot airbag solution for the rider Allshot
+33 1 49 84 93 94
3, Rue Georges Besse
Lavoisier Building – Hall 3
92160 Antony

5 years

Download the service form – Allshot

RXR Protect horseriding protection RxR Protect
+33 2 31 24 89 95
24 Rue Villons les Buissons, 14000 Caen 2 years
Back on Track Helmets and joint protection for riders Back On Track 4 94 68 99 15 Back Track BeNeLux B.V De Kempen 19, 6021 PZ Budel VAT Nr. NL 823216019B01 2 years


Need help?


Our team is available 7 days a week to answer all your questions: choice of products, orientation on the size to choose, adjustment & use of each product, organization of Askara appointments, proposal of events.

Contact us :

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S.A.S Lucane – ASKARA

4 bis rue de la Tour
Le mesnil renard